Delivery Policy

DELIVERY POLICY

We have a dedicated dispatch team in our Annan Distillery to ensure all orders received are carefully packed and shipped to you as soon as possible. Delivery prices and shipping times are listed below:

Delivery Address Delivery Cost Delivery Time
Mainland UK Free over £25 Stock items 1-7 working days from receipt of order
UK orders under £25.00 £2.95  
Republic of Ireland POA Email info@solwayspirits.co.uk
    or Tel 01461 758 388

Express delivery                         Please contact the distillery 01461 758 388 between 9am – 4pm

We currently do not offer delivery outside of the UK

DELIVERY & CARRIAGE CHARGES

We will deliver the goods to the address you specify on your order. Due to the nature of the goods, deliveries will need to be signed for by someone over 18 years of age.

Please check the goods on delivery – any goods found to be missing or damaged should be notified and returned to the delivery driver at the time of delivery. If the goods not delivered please report this to us within two working days from the delivery date.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.

Goods will be dispatched from our distillery within 3 working days. We will deliver goods within 1-7 working days of dispatch. Sometimes, for reasons beyond our control we may be prevented from dispatching or delivering your goods as planned.

RETURNS

Any goods returned to us is at the customers own expense, goods must be undamaged, unopened and in original packaging. We recommend insuring the goods, customized items can’t be returned. At Solway Spirits we like to work with our customers, and will always do our very best to create the best possible result for both parties