Terms and Conditions

DELIVERY POLICY

We have a dedicated dispatch team in our Annan Distillery to ensure all orders received are carefully packed and shipped to you as soon as possible. Delivery prices and shipping times are listed below:

 

Delivery Address Delivery Cost Delivery Time
Mainland UK Free over £25 Stock items 1-7 working days from receipt of order
UK Orders under £25.00 £2.95  
Republic of Ireland POA Email info@solwayspirits.co.uk
     

Express delivery                         Please contact the distillery 01461 758 388 between 9am – 4pm

 

We currently do not offer delivery outside of the UK

 

ABOUT US

Solway Spirits Ltd,
Annan
Dumfries & Galloway
DG12 6TZ

VAT number 111 461 855
Company Registration number SC596357

 

 

PLACING AN ORDER WITH US

Orders must be placed by persons 18 years or over

All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will contact you. Once your order has been confirmed, changes may be possible if you the buyer contacts us by email info@solwayspirits.co.uk or tel: 01461 758 388 not more than 3 hrs after placing the original order – leave message if not answered please

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website.

By placing an order with us, you agree to and accept these terms, as well as our terms of website use. Payment is taken by credit or debit card we do not accept amex. Payments can also be selected through the paypal gateway option

 

DELIVERY & CARRIAGE CHARGES

We will deliver the goods to the address you specify on your order. Due to the nature of the goods, deliveries will need to be signed for by someone over 18 years of age.

Please check the goods on delivery – any goods found to be missing or damaged should be notified and returned to the delivery driver at the time of delivery. If the goods not delivered please report this to us within two working days from the delivery date.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.

Goods will be dispatched from our distillery within 3 working days. We will deliver goods within 1-7 working days of dispatch. Sometimes, for reasons beyond our control we may be prevented from dispatching or delivering your goods as planned.

RETURNS & CANCELLATION

Any goods returned or cancelled is at the customers own expense, goods must be undamaged, unopened and in original packaging. We recommend insuring the goods, personalised items can’t be returned.
At Solway Spirits we like to work with our customers, and will always do our very best to create the best possible result for both parties
Cancellation of an order must be made within 3 hours of placing the order, any order cancelled after this time may still be dispatched. Cancelled Orders after 3 hours can still be returned as stated above. Refunds will be given if the goods are in the conditions explained in this statement. Refunds may take up to 14 days to show in the customer account.

REFUND  
We do not offer a refund policy on opened goods. If you are unsatisfied with the product you must contact us in writing within 7 days of receiving the goods.
Solway Spirits LTD
The Distillery
Unit 2
Annan Busuness Park
Annan
Dumfries & Galloway
DG12 6TZ
Tel 01461 758 388

LIABILITY

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

 

WEBSITE DISCLAIMER FOR www.solwayspirits.co.uk

 

  1. Use of Website

1.1. This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1.2. You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.

1.3. The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.4. Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

 

 

  1. Links to and from other websites

2.1. Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third-party website and have no responsibility for such third-party websites or their content.

2.2. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

2.3. If you choose to link to our website in breach of Paragraph 2.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

 

  1. Exclusion of Liability

3.1. We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

 

For more information relating to responsible alcohol consumption please refer to www.drinkaware.co.uk